Terms & Conditions

Last Updated: 17/02/2025

1. Introduction
Welcome to hebeplants.co.uk ("we", "our", "us"). These Terms and Conditions govern your use of our website hebeplants.co.uk and the purchase of our plant products. By using our website and placing an order, you agree to these terms.

2. Ordering and Payment

All orders are subject to availability.

Prices are listed in GBP and include applicable taxes unless stated otherwise.

Payment must be made in full before an order is processed.

We accept PayPal, Visa & Mastercard.

We reserve the right to cancel any order and issue a full refund.

3. Delivery and Shipping

We deliver to addresses to the mainland UK excluding the Scottish highlands.

Estimated delivery times are provided but are not guaranteed.

Shipping costs are calculated at checkout.

We are not responsible for delays caused by third-party couriers.

4. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 7 days of delivery.

Returned items must be in their original condition and packaging.

Refunds will be issued to the original payment method within 7 days of receiving the return.

Customers are responsible for return shipping costs unless the item is faulty.

5. Product Descriptions and Availability

We aim to provide accurate descriptions and images, but slight variations may occur.

We do not guarantee that all products will be available at all times.

6. Use of the Website

You agree not to misuse our website or engage in fraudulent activities.

We reserve the right to restrict or terminate access for any user violating these terms.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages related to your use of our website or products.

Our total liability for any claim is limited to the purchase price of the product.

8. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy.

9. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page.

10. Governing Law

These terms are governed by the laws of England and Wales.

11. Contact Information
If you have any questions, please contact us at:

Bankside Nursery
March Road
Guyhirn
PE13 4DD
Email: sales@hebeplants.co.uk
Phone: 01945 450057