Privacy Policy

Last Updated: 13/02/2025

1. Introduction
Welcome to www.hebeplants.co.uk. 
We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.hebeplants.co.uk and purchase our Hebe plants.

2. Information We Collect
We collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, billing and shipping address.

Payment Information: Payment card details are processed securely through our third-party payment provider and are not stored on our servers.

Account Information: If you create an account, we collect login details.

Order Information: Details of purchases and transactions.

Marketing Preferences: Your preferences for receiving communications from us.

Technical Data: IP address, browser type, and usage information collected via cookies and similar technologies.

3. How We Use Your Information
We use your personal data for the following purposes:

To process and fulfill orders.

To provide customer support.

To improve our website and user experience.

To send promotional emails and offers (if you have opted in).

To comply with legal obligations.

4. Legal Basis for Processing
We process personal data based on the following legal grounds:

Contractual Obligation: Processing necessary to fulfill an order.

Legitimate Interest: Improving our website and services.

Consent: When you opt in to receive marketing communications.

Legal Compliance: Meeting tax, accounting, and legal requirements.

5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share information with:

Service Providers: Payment processors, delivery companies, and IT service providers.

Legal Authorities: If required to comply with legal obligations.

Marketing and Analytics Partners: To improve our website performance and user experience.

6. Data Security
We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights
Under UK data protection laws, you have rights regarding your personal data, including:

Access: Request a copy of your personal data.

Correction: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your data where applicable.

Objection: Object to processing based on legitimate interests.

Data Portability: Request transfer of your data to another service.

Withdraw Consent: Withdraw consent for marketing communications.

To exercise your rights, contact us at sales@hebeplants.co.uk.

9. Cookies
Our website uses cookies to enhance user experience and analyse site traffic. You can manage your cookie preferences via your browser settings.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Bankside Nursery
March Road
Guyhirn
PE13 4DD

Phone: 01945 450 057

Email: sales@hebeplants.co.uk