Delivery Policy

Last Updated: 17/02/25

1. Introduction
At hebeplants.co.uk, we are committed to providing efficient and reliable delivery services for our customers across the UK. This Delivery Policy outlines our delivery process, estimated timeframes, costs, and terms.

2. Delivery Locations

We deliver to residential addresses across the UK, including mainland England, Scotland, Wales, and Northern Ireland.

Some remote areas may have longer delivery times or limited service availability. Please check with us before placing an order if you are unsure.

3. Delivery Timeframes

Standard delivery: Estimated within 3-5 working days from the date of dispatch.

Delivery times may be affected by unforeseen circumstances such as weather conditions or courier delays.

4. Delivery Costs

Standard delivery: £7.99 per order.

Any additional charges for remote areas or oversized items will be clearly stated at checkout.

5. Packaging and Handling

We take great care in packaging our plants to ensure they arrive in the best possible condition.

Sustainable and eco-friendly packaging is used where possible.

If your order arrives damaged, please contact us within 24 hours with photos of the damaged items.

6. Tracking and Delivery Notifications

You will receive an email confirmation with tracking details once your order has been dispatched.

Our delivery partners may provide SMS or email updates regarding the status of your order.

7. Failed or Missed Deliveries

If no one is available to receive the delivery, our courier will leave a card or notification with instructions on how to rearrange delivery.

If a delivery is missed multiple times, the item may be returned to us, and redelivery charges may apply.

8. Issues with Delivery

If your order does not arrive within the estimated timeframe, please contact us at sales@hebeplants.co.uk

In cases of lost or significantly delayed orders, we will work with our delivery partners to resolve the issue.

9. Contact Us
For any queries regarding our delivery policy, please contact us at:

Bankside Nursery
March Road
Guyhirn
PE14 4DD
Email: sales@hebeplants.co.uk
Phone: 01945450057