Returns & Refund Policy

Last Updated: 17/02/25

1. Introduction
At hebeplants.co.uk, we strive to provide high-quality plants and excellent customer service. If you are not completely satisfied with your purchase, this Returns and Refund Policy outlines your rights and the process for returning items and receiving refunds.

2. Returns Eligibility

You may return eligible items within 7 days of receiving your order.

Returned items must be in their original condition, including packaging.

Perishable items such as live plants are non-returnable unless they arrive damaged or in poor condition.

3. Damaged or Faulty Items

If your plants arrive damaged or in poor condition, please contact us within 7 days of delivery.

Provide clear photos of the damaged items and packaging for assessment.

We will offer a replacement, refund, or store credit based on the extent of the issue.

4. How to Initiate a Return

Contact our customer service team at sales@hebeplants.co.uk with your order number and reason for return.

Our team will guide you on the next steps, including return shipping if applicable.

Unauthorized returns may not be accepted.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days to your original payment method.

Refunds may take additional time to appear depending on your bank or payment provider.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost returns.

7. Exchanges

If you would like to exchange an item, please contact us within 7 days of receiving your order.

Exchanges are subject to availability.

8. Cancellations

Orders can be cancelled before dispatch for a full refund.

Once an order has been shipped, it must be returned in accordance with this policy.

9. Contact Us
For any queries regarding our Returns and Refund Policy, please contact us at:

Bankside Nursery
March Road
Guyhirn
PE13 4DD
Email: sales@hebeplants.co.uk
Phone: 01945 450057